Channels & viewing

[Gorilla53]

I tried going through nfl but they said there is nothing they can do on their end and we had to go through Roku. Typical run around. I’ll think twice about using Roku.

[RokuTakashi]

Hi @Gorilla53,

Thanks for the post, and welcome here in the Roku Community!

May we know more information about the issue you've encountered so we may be able to assist further? Are you trying to activate or log in to the NFL channel? What workarounds have been provided by the channel provider regarding the issue?

Tell us more about this.

All the best,
Kash

[nsher710]

Hello. My boyfriend is currently having this exact problem as he was trying to log-in to the NFL app on our Roku tv. His email cuts off when typing it in. He is able to watch perfectly fine on his phone using the app. We presume it is the Roku NFL Channel. How can we go about this so that he can watch NFL on the tv?

[RokuTakashi]

Hi @nsher710,

Welcome to the Roku Community!

Thanks for flagging this with us and providing the information. For us to work on this further, we'll need to gather more details. Kindly provide us with the following.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we gather this information, we'll send it over to the appropriate Roku team to address this issue.

All the best,
Kash