Channels & viewing

[kehsports24]

Every time this app opens, this policy screen appears, and every time I try to click accept, an error message appears saying, "Something went wrong."

[RokuERey · Accepted solution]

Greetings @kehsports24,

Thanks for reaching us here in the Roku Community!

If you encounter an error message while trying to access the NFL channel, it could be due to a network issue or a channel outage. We suggest following the steps below to see if it resolves the issue.

1. Remove the channel: Highlight the channel tile on your home screen and press Star   to open the Options menu. Select Remove channel and confirm.
   
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

You can also check for additional troubleshooting here: How to resolve a channel playback issue.

If the issue persists, we would also suggest to reach out to the channel support team for additional help.

Regards,
Rey

[Contagion]

Same issue. Started last season, remove/restart/reinstall DOES NOT WORK. 

HELP!!!