Forum Discussion

kehsports24's avatar
kehsports24
Newbie
2 years ago

Re: NFL App Error - How to Resolve "Something Went Wrong" Message

Every time this app opens, this policy screen appears, and every time I try to click accept, an error message appears saying, "Something went wrong."

7 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Greetings kehsports24,

    Thanks for reaching us here in the Roku Community!

    If you encounter an error message while trying to access the NFL channel, it could be due to a network issue or a channel outage. We suggest following the steps below to see if it resolves the issue.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star 
       
       to open the Options menu. Select Remove channel and confirm.
      • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

    You can also check for additional troubleshooting here: How to resolve a channel playback issue.

    If the issue persists, we would also suggest to reach out to the channel support team for additional help.

    Regards,
    Rey

    • Contagion's avatar
      Contagion
      Newbie
      2 years ago

      Same issue. Started last season, remove/restart/reinstall DOES NOT WORK. 

      HELP!!!

    • Ploudenback's avatar
      Ploudenback
      Reel Rookie
      12 months ago

      I have the same issue on all 4 of my Roku's. NFL app worked fine last season, but now it gets stuck saying I need to agree with the "terms of service, Subscription terms of Service, and Privacy policy", but when I press enter to accept it gives an error: "Something went wrong".

      Please help! I am able to stream it on my Sony TV directly, but if I can't get this fixed I will swap them out for AppleTV's.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Hi, Community users!

        Welcome to the Roku Community.

        Thanks for informing us about the playback issues you've encountered within the NFL app on your Roku devices. We'd be happy to help you find the best resolution possible. 

        In cases like this, have you coordinated this with the service provider yet? If not, we highly recommend connecting with their Support team for further assistance as they manage and update their app on the Roku streaming platform independently. 

        You may reach them here: NFL Support

        In the meantime, we appreciate the troubleshooting steps you've taken to resolve the issue so far.

        Keep us posted on how it goes!

        Warm regards,
        Carly