Channels & viewing

[Lpope]

Just bought Paramount + twice, once just regular and then Paramount + for Roku. Can’t view the ballgame on either. Live on Paramount + is just a black screen, the Paramount/Roku channel wants me to upgrade to that with Showtime. I didn’t want either. My antenna doesn’t pick up local CBS. I would like to be refunded for both Paramount channels please. I have already cancelled the subscriptions.

[ssl23]

i just did too! i was waiting for game at 3- finally came in at near end 2nd qtr! so i went (thru my iphone) to paramount +showtime subscription signed up for trial. login on the paramount on my phone. then i put my roku on guest mode then was able to login to Paramount+. and i also cancelled through the roku.com account & cancelled paramount roku subscription. roku needs to do better & get it together. it is misleading.

[RokuTakashi · Accepted solution]

Hi, @Lpope @ssl23 

Thanks for posting here in the Roku Community.

We appreciate you reaching out to us, and we're sorry to hear about this kind of experience with subscription.

We recommend contacting our Accounts and Billing team. Kindly select "Accounts, payments & subscriptions" to be redirected to their contact information through chat, email, or phone. They will be able to assist you further with your concerns.

Please feel free to reach out to us if you have further concerns or inquiries.

All the best,
Kash