Channels & viewing

[Julybaby]

Yes. We are both getting the same code “Generic framework error”

[RokuJohnB]

Hi @Julybaby,

Thank you for the additional information!

We would be delighted to investigate this issue further. Could you send us a photo of the error message that you're getting?
We look forward to hearing from you soon.

Thanks,

John

[Julybaby]

[RokuJohnB]

Hi @Julybaby,

We appreciate the information that you have provided to us!

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,

John

[Kap11]

Same error here in northern Michigan. Tried everything listed 

[RokuJechealR · Accepted solution]

Hi @Kap11,

A warm welcome to the Roku Community!

We appreciate you providing us with the device information that we need to further investigate the issue. Please note that we have passed this along to the Roku-appropriate team.

Also, for more information about that channel's authentication and functionality, you'll want to contact channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves.

You may reach them here: NBC Support.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

[Julybaby]

NBC live is back on my roku in Northern Michigan fyi - try yours!

[Julybaby]

Try it again - NBC live is back on for me!

[User9999]

Yes working now for me too!  This must have been an issue with either Roku or the NBC app as I didn't do anything on my end to fix it.  Glad someone listened to us and got it fixed as I'm sure we were not the only ones having the problem.  Now if they could only fix the CBS app so you didn't have to sign out and re-sign in and link your provider every time you restart the app in order to watch CBS live everything would be perfect.  With that said I really like Roku.  It's much better than cable in my opinion.    

[Harryf32000]

I've tried everything and still get Generic framework error!