Channels & viewing

[matt76d]

switching to firestick..  this is ridiculous

[Larryd224]

That's dated over 2 years ago

[Larryd224]

I have an older Amazon firestick and it works, but it is slower. I would prefer, to keep using my Roku 4k sticks.

But, my patience is wearing thin.

[NLTCrow]

Still not working and unable to watch the Giants game this morning.

Several weeks later and still no solution tells us all how little Roku thinks of your customers.

[Larryd224]

The  first call , I made, was to  Verizon. The associate was very sympathetic , BUT, she said Verizon, does not have any control of the NBC SPORTS App and Roku devices...they only verify your level of Verizon cable, and authorize the unlink approval for viewing. 

[RokuMary-F]

Hi Community users,

Thanks for posting and sharing your observations in the Roku Community.

We're sorry you're having an issue accessing the NBC Sports channel. Please be aware that our appropriate team is working diligently to resolve this issue. Rest assured once more information is available I'll be sure to update this Community thread.

We are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience while working to resolve this issue.


Best regards,
Mary

[Larryd224]

Are we any closer to getting a resolution ?????

[afmarsh]

Appreciate the check-in, but honestly I can't believe this is taking so long. Live sports is the #1 reason the regional NBC Sports channels exist. This has been going on since the last update in late February. Unfortunately for us it took a couple weeks before anyone would pay attention to us and stop posting the same "fixes" over and over again. And now it's baseball season and I know those of us posting here are not the only ones missing out and upset about this.

Can we get an update from NBC Sports? I would imagine it is their software engineers who are responsible for the app.

[afmarsh]

Also, @RokuMary-F the issue is not "accessing" the channel it's being able to view the live events.

[Larryd224]

It's always been about accessing " Live Events", in each sports region.