Channels & viewing

[Tasha4]

my starz it’s not working I paid my renewal and it’s still telling me I need to pay and it took the money out of my account, so how can I fix this issue #starz 

[RokuMary-F · Accepted solution]

Hi @Tasha4.,

Thanks for your first post in the Roku Community!

We're sorry to hear that you've been having this trouble with playing content on the STARZ channel and we would like to know how to identify and resolve any playback issues.

Just to confirm, are you receiving error messages or codes when accessing the channel? In addition, do you observe this behavior while using any other channel(s) on your device?

We recommend removing the channel you observe this issue on from the Roku home screen. Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary