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Roysuarez88
Reel Rookie

My apps keep disconnecting from cable provider

My apps like ESPN and TNT keep disconnecting from my cable provider. I reconnected them by login again using the code provided by roku. I watch then normally but as soon as I go back to the home page, the login disappears and I have to log in again. I used to live Roku but is this continues I’m switching to Fire as it doesn’t happen in my fire stick. 

I already did a factory reset, updated the roku, nothing seems to work. 

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: My apps keep disconnecting from cable provider

I had this same problem with the Watch TCM app, authenticated with my DirecTV subscription, on both Streaming Stick products listed in my signature.  I don't know if it is just a coincidence, but the problem went away when both sticks received the update to Roku 11.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Roysuarez88
Reel Rookie

Re: My apps keep disconnecting from cable provider

That’s exactly when my problems started. No idea how to fix it. I’m tired of reconnecting to the cable subscriber 

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DBDukes
Community Streaming Expert

Re: My apps keep disconnecting from cable provider

@Roysuarez88 

Perhaps there's some stray data or something buggy in the app installs.

Do these steps in this order to see if that's the problem.

  1. Remove the app.
  2. Reboot the Roku.
  3. Reinstall the app.

The order is important: 1,2,3. Doing 2,1,3 or 1,3,2 won't work.

This may not fix it, but it's worth a shot to try it as it often (but not always) does resolve issues such as this.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Roysuarez88
Reel Rookie

Re: My apps keep disconnecting from cable provider

After multiple times deleting the apps, restarting and installing the apps again, I even did a factory reset. Still same issue.

Shame for Roku, their stocks is being hammered and if this doesn’t get solved quickly, they will lose a customer that have been using roku for 10 years. 

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