Channels & viewing

[Ohsherrie]

My Roku tv won’t let me open any of my streaming channels. It appears as if the app is opening but then it returns to the home page

[renojim · Accepted solution]

Have you tried a "System restart" located under Settings->System->Power or simply unplugging the power for several seconds?

[Ohsherrie]

Thank you, that did it. 

[Ohsherrie]

That fixed it. Thanks

[Edtv]

Un plugging my ruku tv ,did not help ? 

any other ideas ?

[RokuCarly · Accepted solution]

Greetings from the Roku Community, @Edtv!

Thanks for reaching out and for trying to troubleshoot your Roku device by unplugging and replugging it again. We'd be happy to suggest further steps to help you get back on streaming. 

Before proceeding, is this your first time setting up your Roku device? If so, you need to connect your device to a strong network connection to start streaming. 

Use the following steps to connect your Roku device to Wi-Fi when prompted during Guided Setup.

1. Select Wireless on your Roku device
2. Select your wireless network from the list of available Wi-Fi networks
3. If you do not see your network, select Scan again to see all networks
4. Enter your network password
5. Select Connect
6. Follow the on-screen instructions to complete the rest of the setup process

For more details, you may check this support article related to this: How to connect your Roku streaming device to the internet

Feel free to reach out if you need further clarification and assistance.

Regards,
Carly

[Ak_kelly41]

Thank you for your advice, it worked for us as well!

[RokuCarly]

Welcome to the Roku Community, @Ak_kelly41!

Thank you for keeping us posted. We're glad it worked.

For future reference, you may visit our support website for additional troubleshooting resources. Feel free to reach out anytime you need help or create a new thread for different concerns.

We hope you continue to have a Happy Streaming! 💜

Warm regards,
Carly

[Stitch2001]

Roku is a buggy system.  If cable wasn't worse I would switch.  Can't get any of my apps to load right now.  It has been buggy since day one.  Have an app that it has been letting me load up but when I try to watch it, it tells me I need to subscribe (which I already am) and when I then try to go through the subscription process it won't let me do anything because it says I am already subscribed.  If I don't use one of the Roku's for a week I have to log back into it.  Pain in the **bleep**.  There's always a problem with it.  It's funny because from a product standpoint there is so much opportunity to develop something that works better than this and better than cable with better customer service.

[HDMIGuy]

@Stitch2001 What Roku device(s) do you have.  If the device is a Roku stick are you powering the device from a USB port on your TV?