Forum Discussion

Ohsherrie's avatar
Ohsherrie
Reel Rookie
2 years ago
Solved

My Roku tv won’t open any of my streaming apps

My Roku tv won’t let me open any of my streaming channels. It appears as if the app is opening but then it returns to the home page

  • renojim's avatar
    renojim
    2 years ago

    Have you tried a "System restart" located under Settings->System->Power or simply unplugging the power for several seconds?

  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Greetings from the Roku Community, Edtv!

    Thanks for reaching out and for trying to troubleshoot your Roku device by unplugging and replugging it again. We'd be happy to suggest further steps to help you get back on streaming. 

    Before proceeding, is this your first time setting up your Roku device? If so, you need to connect your device to a strong network connection to start streaming. 

    Use the following steps to connect your Roku device to Wi-Fi when prompted during Guided Setup.

    1. Select Wireless on your Roku device
    2. Select your wireless network from the list of available Wi-Fi networks
    3. If you do not see your network, select Scan again to see all networks
    4. Enter your network password
    5. Select Connect
    6. Follow the on-screen instructions to complete the rest of the setup process

    For more details, you may check this support article related to this: How to connect your Roku streaming device to the internet

    Feel free to reach out if you need further clarification and assistance.

    Regards,
    Carly

11 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Have you tried a "System restart" located under Settings->System->Power or simply unplugging the power for several seconds?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Welcome to the Roku Community, Ak_kelly41!

        Thank you for keeping us posted. We're glad it worked.

        For future reference, you may visit our support website for additional troubleshooting resources. Feel free to reach out anytime you need help or create a new thread for different concerns.

        We hope you continue to have a Happy Streaming! 💜

        Warm regards,
        Carly

  • Edtv's avatar
    Edtv
    Newbie
    12 months ago

    Un plugging my ruku tv ,did not help ? 

    any other ideas ?

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      12 months ago

      Greetings from the Roku Community, Edtv!

      Thanks for reaching out and for trying to troubleshoot your Roku device by unplugging and replugging it again. We'd be happy to suggest further steps to help you get back on streaming. 

      Before proceeding, is this your first time setting up your Roku device? If so, you need to connect your device to a strong network connection to start streaming. 

      Use the following steps to connect your Roku device to Wi-Fi when prompted during Guided Setup.

      1. Select Wireless on your Roku device
      2. Select your wireless network from the list of available Wi-Fi networks
      3. If you do not see your network, select Scan again to see all networks
      4. Enter your network password
      5. Select Connect
      6. Follow the on-screen instructions to complete the rest of the setup process

      For more details, you may check this support article related to this: How to connect your Roku streaming device to the internet

      Feel free to reach out if you need further clarification and assistance.

      Regards,
      Carly

  • Stitch2001's avatar
    Stitch2001
    Reel Rookie
    11 months ago

    Roku is a buggy system.  If cable wasn't worse I would switch.  Can't get any of my apps to load right now.  It has been buggy since day one.  Have an app that it has been letting me load up but when I try to watch it, it tells me I need to subscribe (which I already am) and when I then try to go through the subscription process it won't let me do anything because it says I am already subscribed.  If I don't use one of the Roku's for a week I have to log back into it.  Pain in the **bleep**.  There's always a problem with it.  It's funny because from a product standpoint there is so much opportunity to develop something that works better than this and better than cable with better customer service.

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      11 months ago

      Stitch2001 What Roku device(s) do you have.  If the device is a Roku stick are you powering the device from a USB port on your TV?

    • Strega2's avatar
      Strega2
      Roku Guru
      11 months ago

      I use Netflix, Paramount+ and Prime on my Roku and don’t recall having to log back in.

      As far as I know, pay services (like the ones I just mentioned) manage their own account status (log in/out, payments, etc.)  Many of them come with certain limitations like a maximum number of devices attached or simultaneous streams. 

      If you have a large-ish number of devices, you could be knocking some devices off.  For example, on one forum, someone was complaining about someone else using his account and having no way to sign off other devices.  Someone responded that all he needed to do was log in himself on 3 devices, and that would force all other devices off, since that particular service only allowed 3 devices - the last 3.  (Including phones and computers – in fact even being logged in through more than one web browser on the same phone or PC can count as more than one “device” to some streaming services.)

      Also, be careful when starting an app to take the right path.  Often there is a big highlighted selection with a label like “Get Started!”  It seems like the obvious thing to select.  But on the same screen there may be a less obvious “Sign in” that you really want if you already have an account.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      11 months ago

      Welcome to the Roku Community, Stitch2001!

      Thanks for bringing this to our attention. We'd be happy to review your concern and help you find the best resolution possible. 

      In addition to what our Community Guru and Expert provided above, we would like to know what specific Roku device you are having this issue with and what its current running software version is. You can find these details under Settings > System > About. 

      We'll be looking forward to your response.

      Best regards,
      Carly