Channels & viewing

[r_chehade]

Hello, 

It's been over a year now, everytime I want to watch something on the Roku channel it goes blank. I'm able to load the Roku channel. But once I'm in the channel I can't view anything as nothing loads when I want to watch a movie, a TV show or even the Roku live channel. What should I do to fix this problem? 

Model: 3810A-Roku streaming stick +

Serial number - YH009R597929

Software version 12.5.5 build 4174-50

Device ID 265139598929

IP address 192.168.0.101

Wireless Mac address 84:EA:ED:58:57:AC

[RokuJanadeeK · Accepted solution]

Hi @r_chehade.

Thank you for the details you have shared with us! We apologize for the inconvenience, and we're happy to look into this.

Could you tell us the steps you have taken so far? Also, is the Roku Channel the only app affected by the issue? Have you tried rebooting your router just to check for streaming differences? 

We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your home screen, move to the right, highlight the app, press Star*, then select Remove channel.
2. Perform a system reboot. Navigate to your home and select Settings > System > Power (skip if unavailable) > System restart.
3. Re-install the channel: navigate to your home, scroll and select Store, look for the app, then press Add channel.

If the issue is persistent, could you provide us with the following:

• Channel's build version by highlighting the channel on the Roku home screen and clicking the star button (*) on your remote.
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Your response is highly anticipated.

All the best,
Janadee

[Jjohn2321]

I am having the same issues and nothing has resolved it. 
ID 10-311-842

[Lenco]

all my roku boxes and one roku Tv all channels dont work. Tried everything as the Roku channel system is done.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Lenco!

Thanks for letting us know about the streaming issues you've experienced on all of your Roku devices. Rest assured that we will review this matter closely.

Before proceeding, did your device recently receive any software updates prior to this happening that might have triggered this issue? Also, it might be possible that it is related to your network connection since all of your Roku devices are affected by this.

We suggest trying to check your network connection's signal strength under Settings > Network > Check connection.

Here are the support articles that might help you with this concern:

• How to check the connection to your home network and the internet
• How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

Keep us posted on what you find out!

Warm regards,
Carly

[JKimberley]

I went through the steps to get Roku Channel working. The problem still persists.

The build version is: version 9.3.build 10

[RokuCarly]

Welcome to the Roku Community, @JKimberley!

Thanks for letting us know about the playback issues you've encountered with The Roku Channel. We'd be happy to help you get back on streaming.

Before proceeding, it would be great if you could provide us with additional information such as follows:

• What specific Roku device are you having this issue with?
• Is this the only app you are having trouble accessing?
• Are there any error messages prompted? If so, kindly share them here.

In the meantime, kindly reset your network connection to see if this helps. Navigate to your Home screen. Scroll up or down to select Settings > Advanced system settings > Network connection reset > Reset connection.

Keep us posted!

Warm regards,
Carly

[Mn4]

Build version: 9.3. build 10

Issue ID: JS-387-063

[Buckhunter]

Mine is also not working along with my grandmothers

[RokuCarly]

We're grateful to have you here in the Roku Community, @Mn4!

Thanks for providing us with the requested details. Rest assured that we'll review this so you can get back on streaming.

Before we proceed, it would be great if you could provide us with additional details such as follows:

• Is The Roku Channel the only app you are having issues with accessing?
• Are there any error messages/codes prompted? If so, please let us know the specific error message/code.
• In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

We'll be looking forward to your update.

Best regards,
Carly