Channels & viewing

[Miamackay1991]

No not using a vpn. I've made sure that mine is off for the roku express that I have. How do I set it to UK?

[RokuMary-F]

Hi @Miamackay1991,

Thanks for reaching out to the Roku community!

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku account? | Official Roku Support United Kingdom Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device? 

Let us know if there's any difference after.


Best regards,
Mary

[JayDee105]

Im having the same issue. No VPN and am in the UK. Only showing US tv options. Roku have been no help whatsoever. Just say to contact the channel provider. Makes no sense at all. Just spent £60 on these useless plastic boxes. 

[renojim]

@JayDee105, read the post right above yours.  It's far too easy to create an account that isn't associated with your region.  There's no way to fix it other than creating a new account.  Make sure you clear any browser cookies or use a private/incognito window when you create your account and any region setting on Roku's web pages (if available) is set correctly.

[RokuMary-F · Accepted solution]

Hi @JayDee105,

Thanks for posting in the Roku Community!

After further review, you previously stated that you are located in the UK. The system recognized that your Roku account is set under a different region. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel or a Roku feature missing.

To resolve this, what you need to do is to re-create your Roku account. If you plan on using the same email address. You need to deactivate your Roku account and from there you need to re-activate it. Then link the device again to your account just like you did with the initial setup. 

After ensuring that you are using a UK Roku account, can you verify if you are still experiencing the same issue?

We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


Best regards,
Mary