I have just connected my express & am unable to find any UK channels like iPlayer, ITV HUB, All 4, etc which is the main reason I bought it. I have confirmed that my email account is UK & my IP address is also here, shows up as being in London. I have factory reset & even created a new account with a 2nd UK email address. Please help as I’m getting ready to throw it out the window……..
After further review, you previously stated that you are located in the UK. The system recognized that your Roku account is set under a different region. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel or a Roku feature missing.
To resolve this, what you need to do is to re-create your Roku account. If you plan on using the same email address. You need to deactivate your Roku account and from there you need to re-activate it. Then link the device again to your account just like you did with the initial setup.
After ensuring that you are using a UK Roku account, can you verify if you are still experiencing the same issue?
We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!
Thanks. I’m not using a VPN, I bought it from Amazon UK 2 days ago so I’m confused. No reason why it should think I’m in the USA as far as I can see but it lists all the US channels & is priced in $! Very frustrating!!
Managed to get through to the HD & they have done it. I had to close my account (hence the new user name), click on the Roku logo in the top left of the page, scroll down to the bottom of the page and change the country from USA to UK. many thanks for your help
How did u find that as mine won't let me download bbc iplayer or now tv. I bought this as my now tv stick stopped working and was advised by now to get but it isn't working. I'm paying for now but currently not using it 😤😤😤