Channels & viewing

[sgOrange]

We rented "Tar" via Row8.  Throughout the film, the sound would stop, we had to rewind a bit and restart.  Terrible experience.  I failed to keep score of the number of times we had to stop to restore the sound.  

[RokuKariza-D]

Hi @sgOrange 

We're sorry to hear about the issue you're experiencing.

Does the issue only occur on a specific channel/content or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if there's any difference after.

All the best,
Kariza