Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DLelyveld
Newbie

Roku movie playing wrong film

Jump to solution

A Doll's House: Roku shows the Jane Fonda version rather than the one with Claire Bloom. 

0 Kudos
1 Solution

Accepted Solutions
RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku movie playing wrong film

Jump to solution

Hi @DLelyveld,

Welcome to the Roku Community!

We are here to assist you with your concern about A Doll's House, which is playing Jane Fonda's version instead of Claire Bloom's version. No worries, we are here to help.

As we replicated it on our end, we were able to watch A Doll's House Claire on Bloom's version. We highly suggest you try the following:

• Check your Roku device for updates:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Software update
  5. Select Check Now to manually check for updates

• System restart your Roku device:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

We hope these troubleshooting steps help you to resolve your issue.

Cheers,
Riamie

Riamie D.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku movie playing wrong film

Jump to solution

Hi @DLelyveld,

Welcome to the Roku Community!

We are here to assist you with your concern about A Doll's House, which is playing Jane Fonda's version instead of Claire Bloom's version. No worries, we are here to help.

As we replicated it on our end, we were able to watch A Doll's House Claire on Bloom's version. We highly suggest you try the following:

• Check your Roku device for updates:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Software update
  5. Select Check Now to manually check for updates

• System restart your Roku device:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

We hope these troubleshooting steps help you to resolve your issue.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.