Channels & viewing

[gcianna]

The Marriage Pact is a Roku original show which just came out in 2023, yet the very first episode is completely missing when you go to stream the show on The Roku Channel… what kind of sense does this make? It’s their own show, it’s basically new, and I assume they want us to watch their original material…so they make the first episode unfindable and unwatchable? Why would I start a series when I can’t even watch it from the beginning? Make it make sense. 

[RokuJohnB]

Hi @gcianna,

Thank you for posting here in the Roku Community!
We will be more than delighted to assist you further. Could you provide us with a photo or video of your running problem?

We'll wait for your response.

Thanks,

John

[Adavenport]

I am experiencing the same issue - No episode 1 of the Marriage Pact, it starts at episode 2. I am using the Roku Channel to view. Please advise. 

[RokuJohnB]

Hi @Adavenport,

Warm greetings from the Roku Community!
Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,

John

[Ck68]

Same here! No episode 1.  I am constantly seeing advertisements for this show and am waiting for episode 1 so that I can watch the series

[RokuCarly]

Thanks for letting us know, @Ck68.

We appreciate you for bringing this to our attention. 

This is acknowledged and will forward this to the relevant Roku team for further review. 

In the meantime, your patience and understanding are highly appreciated as we work on this. 

Best regards,
Carly

[Zetterhead]

Same issue here. There is no Episode One available on the Roku Channel.  I would like to watch on my Roku TV or on my cell.  Nope.  I saw advertising for the show and will not watch it now without the first episode. Note: People have been complaining for over a week. This issue should have been fixed IMMEDIATELY.  Odd, that it hasn't. Self sabotaging, shady and weird, guys... 

[Jwalker5986]

Same. Any solution or just don’t watch it?

[RokuJechealR]

Hi @Zetterhead @Jwalker5986,

Thanks for posting here in the Roku Community!

Please note that we are aware of this, and the team is hard at work investigating the issue. We still haven't received any feedback back as of the moment, but rest assured that we'll send an update on this thread once feedback is available.

We appreciate your patience while we investigate this issue.

All the best,

Chel

[Zetterhead]

The Roku team fixed the issue! We now have Episode 1 available. Yay!!!  Roku has impressed me with kind replies and your desire to keep your viewers happy.  Most companies don't care about us... but you all did. Great job guys, thank you. 😊