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Etienne1
Binge Watcher

Re: Cannot Sign in Upgrade or Install the new MAX

Call HBO Max helpline at 855-442-6629.  They got me set up in minutes after hours of struggle on Roku.

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Etienne1
Binge Watcher

Re: Cannot Sign in Upgrade or Install the new MAX

I can't figure out how to actually post on this site, but I called the HBO MAX help line and they got me back onto MAX in minutes on my ROKU.  Just hoping enough people see the few replies I've done so they can post this info.

Call HBO MAX helpline at 855-442-6629.

Please re-post this for everyone else.  Thanks and good viewing!!!

 

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NathanCa81
Channel Surfer

Re: Cannot Sign in Upgrade or Install the new MAX

Can't sign in either

 

After I type in email address and password it sticks on the "forgot password " option and there is no way to click on the sign in options

I have done a software updated and restarted my roku player and still stuck where it won't let me sign on the roku app.     No problem with my pc,just this app since the max update

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javivazmn
Newbie

Re: Max channel stuck on splash screen

Didnt work for me.

I can´t access HBO MAX, I've done every solutions mentioned in this comunity and no one fix my roku problem

Modelo 3930MX-Roku Express
Número de serie X00400UPCS1C
Versión de software 12.0.0 • compilación4184-AE
ID del dispositivo
S01312PCS1C
Dirección IP 192.168.100.10
Dirección MAC inalámbrica
10:59:32:B1:9D:10

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as007
Newbie

Re: Max channel stuck on splash screen

Hi: No luck with upgrade/restart. Here is my info:

  • Roku device model - 4000X - ROKU ULTRA
  • Serial number - X01000EVWE11
  • Device ID - S02A216VWE11
  • Software OS/version - 12.0.0 BILD 4184-C2
  • this issue occurs on  - HBO MAX, version/build 54.1 Build 1
  • GC Version 9.3.516
  • Tracker ID 11-247-728 (time stamp 3023-06-22T00:48:31Z
Etienne1
Binge Watcher

Re: Max channel stuck on splash screen

Hi:  I just keep trying to post the MAX helpline for people.  They got me onto MAX very quickly when I couldn't get the switch over.  Please call 855-442-6629.  Good luck.

as007
Newbie

Re: Max channel stuck on splash screen

call Max helpline - very nice support - but could not resolve problem.  Referred me back to Roku.🙄

as007
Newbie

Re: Max channel stuck on splash screen

any luck connecting?

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Andrius_pk
Reel Rookie

Re: Max channel stuck on splash screen

Seguimiento de informes de incidencias

Modelo: 3920X - Roku Premiere

Número de serie: YH00CF269076 (K4216C269076)

Versión de software: 12.0.0 compilación4184-91

Versión GC: 9.5.25

Marca de tiempo: 2023-07-30T23:21:38Z 

ID de la incidencia 76-303-801

 

Tengo exactamente el mismo problema y ninguna de las soluciones funciona. Además de que se pierde tiempo intentando resolver un problema que no es nuestro.

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RokuTakashi
Community Moderator
Community Moderator

Re: Max channel stuck on splash screen

Hi @Andrius_pk,

Thanks for posting here in the Roku Community!

Please be advised that we only support the English language here in the Roku Community, and we had to use a translator to understand your inquiry.

We would be more than glad to assist you regarding your concern. Could you please tell us more about the issue you're running into? Is this issue happening specifically with the MAX channel, or are other channels affected? Also, what troubleshooting steps have you taken to resolve the issue?

With more detailed information, we'll be able to assist better.

All the best,
Kash

Takashi O.
Roku Community Moderator
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