Channels & viewing

[JenMLee]

A couple of episodes are missing, and most of the ones that are here are mislabeled.

[JenMLee]

I'm on season 2 and noticed this with the two-part season premier. I did find S2 E2 on Pluto TV, along with another episode that's missing from Roku.

The missing episodes seem to have resulted in most of the episodes being mislabeled here on Roku. The titles don't match the actual episodes.

[Dainal01]

It’s possible the missing part 2 episodes of The Love Boat are due to licensing or distribution issues with streaming platforms, so contacting the provider for clarification may help.

[RokuCarly]

Welcome to the Roku Community, @JenMLee!

Thanks for informing us about the missing and mislabeled Episodes of the Love Boat series. Rest assured that we'll have our content team review this. 

Before we proceed further, could you let us know if you're streaming this directly from the Pluto TV app or via The Roku Channel?

If you are streaming this via the Pluto TV app, we highly recommend coordinating this directly with their Support team for correction, as they manage their app on the Roku streaming platform independently. 

Otherwise, let us know if this is happening on The Roku Channel so we can review it. Also, let us know the specific Seasons and Episodes affected. 

We'll be looking forward to your response.

Best regards,
Carly

[JenMLee]

I usually watch on my laptop on the Roku Channel site.

I didn't notice any issues with season 1 and have just compared what's on the Roku Channel site with what's on the Pluto TV site. They look like they're in sync. One note about S1 E19 on Pluto TV - the title in the episode list is correct to the episode that plays, but the thumbnail picture in the episode list is for S1 E20. Not that big a deal.

Season 2 on the Roku Channel site is a mess, though. S2 E2, the second part of Marooned, is missing. I found Pluto TV at that point, and watched that episode there.

From there on, what's listed in the season 2 episode list on RC is jumbled. Compare with the episode list in Wikipedia and what's on Pluto. An example follows:

S2 E3 is "Rocky / Julie's Dilemma / Who's Who?"

It's correct on Pluto TV.

RC says it's S2 E3, but lists the title and thumbnail picture for S2 E4 (The Man Who Loved Women / A Different Girl / Oh, My Aching Brother). When you play that episode, it plays S2 E3 (Rocky etc). So, RC has the right episode there, but it's mislabeled. The rest of season 2 is the same, with each episode showing the title and thumbnail picture for the next episode. (Note that I've only watched through S2 E5, but the issue seems to continue through the season, when I compare titles against Wikipedia.)

[RokuCarly]

Hi, @JenMLee.

Thank you for providing the additional information. We appreciate your input and will share it with our content team for a thorough review and necessary corrections.

Our team will ensure that all aspects are carefully examined to meet our standards. We will keep you updated on our progress and notify you as soon as new information becomes available.

Once again, your cooperation as we work on this is highly appreciated. 

Best regards,
Carly

[JenMLee]

I've finished watching season 2 and the mislabeling of episodes continued to the end (Roku Channel, streaming on my laptop).

The second part of the reunion cruise (S2E19) is missing. S3E3 is listed as S2E27 and S3E6 is listed as S2E28.

I'm now watching season 3 and the mislabeling and missing episodes continues. The second part of the wedding cruise (S3E2) is missing. The second part of the Dallas Cowboys cheerleaders cruise (S3E11) is missing. The second part of "Kinfolk etc" (S3E19) is missing.

It's so difficult to know where I am in the season without comparing against Wikipedia!

[RokuTakashi]

Hi, @JenMLee 

Thanks for the post!

We appreciate you for letting us know about the issue you have encountered with the content "Love Boat". Our team will further review this issue for an investigation and will keep this thread updated with developments regarding the investigation.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[JenMLee]

I'm starting on season 4, comparing with Wikipedia.

S4E1 is correct.

S4E2 ("Marriage-a-Thon" part 1) is missing, though it is on Pluto TV.

S4E3 ("Marriage-a-Thon" part 2) is labeled as S4E3 "The Major's Wife" part 1.

S4E4 ("The Major's Wife" etc, 90 min episode) is labeled as S4E4 "Mallory Quest" etc.

This is as far as I've checked. I'm going to watch episodes 2 and 3. I suspect that the mislabeling will continue because an episode is missing and the labels have been assigned to the wrong episodes. Same thing that I've been seeing in previous seasons.

[RokuRiamie-D]

Hi @JenMLee,

Thanks for keeping us posted!

Rest assured that our Roku-appropriate team is already working on this, and we'll update you once we have further information about this matter.

Thank you for your understanding and patience as we work on this issue.

Cheers,
Riamie