Channels & viewing

[JPokerwinski]

Ok I have read the posts but nothing works. So far only 1 channel shows the wrong time. Is there anyway to fix this other than all the things like home hyping 5 times etc?

Does anyone know why this happened? It seems like a lot of people have had this issue 

[RokuCarly]

Welcome to the Roku Community, @JPokerwinski!

Thanks for informing us about the wrong time indicated on a certain Live TV channel. We'd be happy to review this.

Before proceeding, could you please tell us the specific channel you are referring to? It would also be great if you could provide us with a photo of it. Please check this link to help you: How do I insert an image in a post

We'll be looking forward to your response.

Best regards,
Carly

[JPokerwinski]

[RokuCarly]

Hi, @JPokerwinski!

Thank you for the photos. In addition to what I asked earlier, could you also let me know which is which? What should be the correct time, and what is being shown? 

Also, are you streaming this via The Roku Channel? 

Keep us posted!

Best regards,
Carly

[JPokerwinski]

Duh, sorry. The one that has channel 13.1 has the correct time. The 10.1 does not.

these are over the air. They were brought in through the live channel when I set it up. Never had a problem until recently. 

[RokuCarly]

@JPokerwinski 

Thank you so much! In this case, I'll coordinate this with our relevant team for review. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Regards,
Carly

[RokuCarly]

Hi, @JPokerwinski.

Thank you for providing us with the necessary details for the investigation. Rest assured that I have already coordinated this with the relevant team. I'll let you know if there are any updates regarding this case. 

Please also be informed that I have removed your post, as it includes personal details such as the email address associated with your Roku account. 

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

In the meantime, thank you for your cooperation and kind understanding as we work on this.

Best regards,
Carly

[RokuRiamie-D · Accepted solution]

Hi @JPokerwinski,

Greetings from the Roku Community!

We would appreciate an update regarding the issue you are experiencing with the live TV guide, specifically the incorrect time displayed on ONE channel. Could you please let us know if you are still having this issue?

If the issue still persists we recommend you try the following: 

Check your device for updates:

1. Press the Home button on your Roku remote on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

Additionally, a photo of the issue would be very helpful. How do I insert an image in a post?

We look forward to your response.

Regards,
Riamie

[Toddyj]

I have the same issue on all channels. Tried all the following with no luck:

• System restart 
• Unplug
• Software update
• Channel rescan
• Change zip code
• Change time zone