Channels & viewing

[aw9182]

@rukiafan Thanks but I'm already using this workaround. The underlying issue still needs to be fixed and I just get frustrated when I'm asked for the 3rd time to provide my device information like I've never done it before.  

[RokuCarly]

Hi, @aw9182.

Thanks for the follow-up.

We have already reviewed this with the team and have been advised to contact your Internet Service Provider to help you change the router's wireless channel, as posted above. This also includes using ethernet. 

Nevertheless, we've requested those details as it may be possible that your Roku device received a new software update. We also need a new Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) for the report.

I hope this clears everything up and we will be looking forward to your update. 

Best regards,
Carly