Channels & viewing

[jcat30]

I'm working with Tablo customer service, but they haven't had any changes to their app recently to change how it's working on my Roku TV. It looks like Tablo isn't the issue, with the last Roku update in August, this makes the most sense on where the issue is.

The problem occurs when in various navigations in the Legacy Tablo app, including selecting a recording, deleting a recording and scrolling through recordings, the app will close and kick me back to the Roku TV home screen.

This gets frustrating to get kicked out and then have to navigate back to the Tablo app and go back in it and go back to where I was before.

[RokuCarly]

Welcome to the Roku Community, @jcat30!

Thanks for letting us know about the playback issues you've encountered within the Tablo app on your Roku device. We'd be happy to suggest some steps to help you troubleshoot.

Kindly follow the steps precisely below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we would be happy to coordinate this with the appropriate team to conduct a thorough investigation. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Please keep us posted on how it goes!

Best regards,
Carly

[jcat30]

Thank you for responding @RokuCarly  I chatted with someone from Roku Support on Saturday and we ran through all of the troubleshooting you suggested. I guess someone from Roku is supposed to be getting back to me about this. My Roku Customer Support reference # is 10415207.

[RokuCarly]

Hi, @jcat30.

Thanks for keeping us posted here. We would also coordinate this with our Support team for follow-up. 

Your patience and understanding are highly appreciated as we work on this. 

Regards,
Carly

[Olie517]

I have 4 Roku devices on a legacy Tablo and they all boot you out to the Home Screen after watching a recording. 

[jcat30]

Has this always been your experience? This just started happening to me in the past 2 months. It kicks me out after going through menu options too, not just after watching a recording. And to clarify, it kicks me out to the Roku home screen not the Tablo home screen/menu options. 

[RokuArjiemar]

Hello! @jcat30, @Olie517,

Thank you for posting in the Roku Community!

We appreciate your contacting us about the Tablo app returning to the home screen. We are pleased to assist.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Channel version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar