Channels & viewing

[Yeroc1071]

I'm done with this app through the roku. I bought a firestick during the prime day promotion. Got it cheap. I have been running the xfinity app on it for days now with no issues. Asta la vista roku. 

[Duke2]

You bought a firestick? I bought a fire cube last summer because my Samsung tv would no longer support the new xfinity app. The cube would not work. That’s why I went to Roku. 

[Yeroc1071]

Yup a firedtick

Yup a firestick. It took a little while to set up. Not like the roku which is simple. But i have been using it for days with no issue. And it doesnt stop playing and ask "are you still watching" then cut out. 

[RokuDanny-R]

Hi Community users,

Thanks for the posts regarding audio issues with the Xfinity channel on your Roku devices.

We currently have an open thread regarding the Xfinity channel here: [0S 12.0] Audio out of sync on Xfinity channel

In order for us to investigate and work with the channel provider regarding this issue, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team.

In the meantime, we appreciate your patience and understanding.

This thread was originally opened for a now outdated OS, we will be closing this thread out.

Thanks,
Danny