Channels & viewing

[Metsnfins]

I just tried watching cannonball run or cannonball run 2. The channel will not load

[Bethanycat]

How do you upload a picture? I have a photo of the app error. 

[Bethanycat]

Here's a picture of the error occurring on the Creative Veinz app. It says please check with the channel owner for more information. 

[Strega2]

The “today” in this thread was in 2023. 

This thread would be a better fit.

[RokuCarly]

Hi, @Metsnfins.

Thanks for letting us know about the streaming issues you've encountered with the Creative Veinz app on your Roku. We'd be happy to suggest some steps to help you get back on streaming.

Before we proceed, can you confirm if any error messages were prompted? If so, kindly let us know the specific error message. Also, is this the only app you are having this issue with? If so, are you able to access some content?

In the meantime, follow the troubleshooting steps provided to help you:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

For reference, here's the support article dedicated to this: How to resolve a channel playback issue

We'll be looking forward to your update!

Best regards,
Carly

[RokuCarly]

Welcome to the Roku Community, @Bethanycat!

We appreciate you letting us know about the streaming issues you've experienced with the Creative Veinz app on your Roku. We'd be happy to find you the best resolution for this.

For troubleshooting steps, kindly refer to my post above. Furthermore, if you want to add a photo of the error message, kindly visit this page for assistance:

• How do I insert an image in a post?
• How do I upload images?

We'll be looking forward to your response.

Best regards,
Carly