Channels & viewing

[Vossy]

As of 4/13/2024 I can't view any channel over 100 on my Roku TV. It's NOT my internet. My internet shows the strength "Very Strong" When I go to watch any channel over 100 all I get is a black screen. Everything was fine until yesterday. Extremely Frustrated! I'm in the United States I also used to watch "FREEVEE" but that is now giving me a error code 4003. Unable to play the selected content in your region.

[RokuJohnB]

Hi @Vossy,

A warm welcome here in the Roku Community!

We understand you're having a problem with the channels on your Roku TV since they will not play. We're happy to assist you further. Did we recently make any changes to your network or network provider? Are your other devices able to connect to the network without any issues or latency? Do you have cellular data, so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Regards,
John

[Renichols55]

Yes no content. I am connected. But when I select a channel, prompt says no connection a day thus no content. I have tried several different methods. No results.

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @Renichols55!

Thanks for sharing your Roku TV issue. I’m here to help!

Let’s try a couple of things:

First, make sure your device is updated. Just hit the Home button, then go to Settings > System > Software Update, and select Check Now. Once it’s updated, see if you can connect your Roku to a mobile hotspot.

If that works, the problem might be with your Wi-Fi. If that’s the case, contact your Internet Service Provider for more help.

Keep us posted on what you find!

The Roku Community Team