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iampuero
Reel Rookie

I can’t login to Globoplay app on Roku

I subscribed to Globoplay channel on Roku, installed the app but can’t login to Globoplay.  On the Globoplay app I am prompted to create a profile and when I enter my Roku credentials it does not accept them.  If I create a new account it assumes I want a new paid for subscription with Globo which doesn’t make sense because that would be two payments for the same product.
How do I login to Globoplay with my Roku subscription?

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3 REPLIES 3
renojim
Community Streaming Expert

Re: I can’t login to Globoplay app on Roku

If you pay for something through Roku generally you can only use that subscription/purchase on a Roku device.  Cancel your Roku based subscription and subscribe directly with Globoplay if you want to use it on different devices.

Roku Community Streaming Expert

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DBDukes
Community Streaming Expert

Re: I can’t login to Globoplay app on Roku

@iampuero 

To add to what @renojim said, it works that way for other streaming platforms (Amazon, Apple, etc) as well. It's not a Roku limitation, but currently something all platforms do. I don't like it but here we are. Roku's no worse than the others with this, but they're no better in this regard either.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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Arshanuse
Newbie

Re: I can’t login to Globoplay app on Roku

 
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