Channels & viewing

[Restrepo]

My Roku will not cast to TV.  I have done all the steps:

Checked HDMI

Checked Power

But still no picture or allows me to go to the home screen.  When I unplug the unit and replug the Roku dancing logo comes on but goes away and gives a no source message even though all is connected correctly.

I tried to reset by holding the button for up to 20 seconds and it stays the same (does not blink like article says.).  I purchased this unit about in March of 2023 so it is basically new.

Please provide any solutions, would be greatly appreciative.

Thank you,

Frustrated

[HDMIGuy]

@Restrepo What Roku device do you have?  Are you powering the device from a wall outlet or using the USB port on your TV?

[Restrepo]

I have a Roku Express 4K+ model number 3941X.  

[renojim]

@Restrepo, answer the second question @HDMIGuy asked.  If you're not using the supplied USB power adapter, try it.

[Restrepo]

I have a Roku Express 4+ and I have it connected to the wall with the power cord that came with unit.  

[Restrepo]

I am using the supplied power cable and it’s connected to the wall.  

[Restrepo]

I have a Roku Express 4K+ model number 3941X.  

[renojim]

@Restrepo, do you have another TV you can try it on?  Do you have another USB power adapter from a phone or tablet you can try?  The only other thing I could suggest is to hold the reset button in longer - with the power connected, hold it in for no less than 30 seconds.  If it still doesn't work, it's probably time to look into a warranty replacement:

Step by step instructions for returns and warranty replacements | Official Roku Support