Channels & viewing

[RokuMary-F]

Hi @Jdemaestra,

Thanks for posting in the Roku Community!

Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support 

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

[Jdemaestra]

Hi! 
I did everything that is on that article and I still can’t see the channel. I can’t remove the channel because the platform won’t let me. It says that that action can’t be done.

I’ve everything posted on this thread and nothing has work. I even talk (chat) to a Roku rep and she couldn’t help me. She said that she was going to talk to the People from the app to see if something was going on.

I’m very upset with this situation.

[RokuMary-F]

Hi @Jdemaestra,

Thanks for keeping in touch and We sincerely appreciate your patience regarding this matter.

I can see that you’ve been in contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We apologize for the inconvenience.


Best regards,
Mary

[David602]

I paid for the puerto rico FTA channels and I cannot see the channel help please

[RokuMary-F]

Hi @David602,

Thanks for reaching out to the Roku community!

A few questions here to better understand what you're experiencing:

1. Where are you currently located?
2. When you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?
3. Have you tried adding the channel from our channel store: PUERTO RICO FTA CHANNELS | TV App | Roku Channel Store | Roku

You may also refer to this link: How to add channels to your Roku® streaming device | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Jdemaestra]

I still can't see the channel or delete it from Roku but I am still being charged for a subscription I can't use. At this point I am no longer interested in the channel. I just want a refund of my money. NO one has been able to help therefore is not worth wasting my time on this matter.

Thanks and I expect a solution asap.