Channels & viewing

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jarome
Reel Rookie

I can no longer watch AppleTV on my Roku 4800X

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I made no changes. Now I just get a blank screen for about 2 weeks now.

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1 Solution

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RokuJechealR
Community Moderator
Community Moderator

Re: I can no longer watch AppleTV on my Roku 4800X

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Hi @jarome,

Thanks for the response!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  1. Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
  2. Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
  3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes.

All the best,

Chel

Jecheal R.
Roku Community Moderator

View solution in original post

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6 REPLIES 6
RokuJechealR
Community Moderator
Community Moderator

Re: I can no longer watch AppleTV on my Roku 4800X

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Hi @jarome,

A warm welcome to the Roku Community!

Could you provide us with more details about your concern? What are the steps to reproduce the issue you are seeing? Does the issue only occur on that specific channel or all channels on your Roku device? What troubleshooting steps have you already taken to try to resolve the issue?

With more details, we will be able to best assist you.

Best regards,

Chel

Jecheal R.
Roku Community Moderator
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jarome
Reel Rookie

Re: I can no longer watch AppleTV on my Roku 4800X

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All other channels work. Just Apple TV no longer does. Not sure what steps to take?

I have gigabit ethernet connection.

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RokuJechealR
Community Moderator
Community Moderator

Re: I can no longer watch AppleTV on my Roku 4800X

Jump to solution

Hi @jarome,

Thanks for the response!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  1. Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
  2. Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
  3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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jarome
Reel Rookie

Re: I can no longer watch AppleTV on my Roku 4800X

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Restarting the channel fixed it

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RokuJechealR
Community Moderator
Community Moderator

Re: I can no longer watch AppleTV on my Roku 4800X

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Hi @jarome,

We appreciate the update!

We're glad that your issue was resolved. Feel free to contact us for further queries.

Thank you for allowing us to assist you and for choosing Roku.

Happy Streaming!

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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edhlarry
Newbie

Re: I can no longer watch AppleTV on my Roku 4800X

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That worked on my Roku 8202X.  Thanks.

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