Channels & viewing

[jarome]

I made no changes. Now I just get a blank screen for about 2 weeks now.

[RokuJechealR]

Hi @jarome,

A warm welcome to the Roku Community!

Could you provide us with more details about your concern? What are the steps to reproduce the issue you are seeing? Does the issue only occur on that specific channel or all channels on your Roku device? What troubleshooting steps have you already taken to try to resolve the issue?

With more details, we will be able to best assist you.

Best regards,

Chel

[jarome]

All other channels work. Just Apple TV no longer does. Not sure what steps to take?

I have gigabit ethernet connection.

[RokuJechealR · Accepted solution]

Hi @jarome,

Thanks for the response!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

1. Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
2. Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes.

All the best,

Chel

[jarome]

Restarting the channel fixed it

[RokuJechealR]

Hi @jarome,

We appreciate the update!

We're glad that your issue was resolved. Feel free to contact us for further queries.

Thank you for allowing us to assist you and for choosing Roku.

Happy Streaming!

Warm regards,

Chel

[edhlarry]

That worked on my Roku 8202X.  Thanks.