Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mrodents
Level 7

CTV App provided an Activation Code, but website link provided does not work

Have CTV app on ROKU all 3 different devices I have are the same.  When I try to login, it opens a screen with and provides a access code to say  activate the device at ctv.ca/activate . 

This website does not exist, it takes you to a page to login with a cable credential. I use an antenna and have no login to use. CTV website  does not cover this issue and the contact us page is service unavailable.

Had this conversation with a TSN rep as the TSN app only worked on two of my Roku's. They also would not provide help?

 

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Strega
Level 18

Re: CTV App provided an Activation Code, but website link provided does not work

Yes, for many cable-related streaming apps, that’s what you do.  You get an activation code, go to their activation site, give the code, and log in with your TV provider.  Since you are paying through your provider, they let you stream with their app.  Not paying anyone? Well then the app is usually useless or limited.

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mrodents
Level 7

Re: CTV App provided an Activation Code, but website link provided does not work

problem is it does not give a proper link to enter the activation code . Have lots of apps that do this, go to the page enter the code. CTV problem, no where to enter code, no way to contact ctv.

 

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renojim
Community Streaming Expert

Re: CTV App provided an Activation Code, but website link provided does not work

@mrodents, the link is working as designed.  You won't get to the page where you enter the code until you validate using a cable TV provider.  If you don't have cable then you won't be able to use the CTV channel/app.  Sorry.

Roku Community Streaming Expert

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mrodents
Level 7

Re: CTV App provided an Activation Code, but website link provided does not work

CTV should then have a note to this affect on the Activate page, or at very least have a place to contact them concerning this. I chatted with BELL for a  (TSN) issue and they could not figure out why the page did not show up to enter the code either.

 

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Strega
Level 18

Re: CTV App provided an Activation Code, but website link provided does not work

Well, they have this contact page linked from their front page:

ctv.ca/contact

but that comes up as pretty much blank for me, which suggests that they don't want a lot of contact! 😀 

Then again, perhaps if you go to that page, after you log in with your provider, then you get more.  In other words I can't tell if their web site is broken or they only want to talk to paying customers.  Both explanations seem quite plausible. 

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makaiguy
Community Streaming Expert

Re: CTV App provided an Activation Code, but website link provided does not work

Actually the website link is working exactly the way CTV intends it to work.

CTV provides content for streaming to those who are paying for it via a paid subscription to a "tv provider" such as cable or satellite.   Without such a paid tv provider account, you aren't paying for CTV. 

That's why the CTV login takes you to a page to indicate your tv provider, and from there to a page where you provide your tv provider login credentials to prove you have an account there.

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