Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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PG4359
Binge Watcher

Hulu keeps going back to the Roku Home Screen

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It has NOT been resolved. Britbox has said they have sent you the fix so next recourse is contacting the FCC 

you are holding out on the fix so you will gain new Britbox subscribers for your own platform. 

FCC   Others will be following suit in reporting this refusal to implemwnt the fix that Britbox has sent you. 

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PG4359
Binge Watcher

Re: Hulu keeps going back to the Roku Home Screen

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Report this to FCC. Roku is not implementing the fix Britbox has sent them. 

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PG4359
Binge Watcher

Re: Hulu keeps going back to the Roku Home Screen

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You tell us to do all these things yet you do nothing when Britbox send you the fix 

FCC is next 

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andyross
Roku Guru

Re: Hulu keeps going back to the Roku Home Screen

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The FCC only has authority over broadcast stations. They have NO authority over streaming services, much less streaming boxes.

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PG4359
Binge Watcher

Re: Hulu keeps going back to the Roku Home Screen

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Well, Roku isn't interested in fixing the Britbox problem since Britbox has sent them the fix. 
rebounding still a problem and it's been 5 months for me. 

it's time to contact the FCC. 

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PG4359
Binge Watcher

Re: Hulu keeps going back to the Roku Home Screen

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Not according to my info. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Hulu keeps going back to the Roku Home Screen

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Hi @PG4359,

Thank you for updating us here in the Roku Community!
We'd like to know more about the issue that you're experiencing. Are you getting any error messages or codes? What troubleshooting steps have you taken so far?

We'll wait for your response, and we will continue to assist you further.

Thanks,

John

John
Roku Community Moderator
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riddlegrad
Streaming Star

Re: Hulu keeps going back to the Roku Home Screen

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Ok, everything was working great but now on Hulu+Live TV I just started noticing that it flips channels on the half hour now. On local channels was on CBS and it flips to the fox Local channel.

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ksgemini
Streaming Star

Re: Hulu keeps going back to the Roku Home Screen

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I have now been on you tube live tv for 6 months and have no such problems anymore. I kept the cheaper u tube disney bundle

Hulu live was a nightmare

strangely Disney + has been flawless 

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RokuJohnB
Community Moderator
Community Moderator

Re: Hulu keeps going back to the Roku Home Screen

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Hi @riddlegrad,

Thank you for posting here in the Roku Community!
We will be more than happy to assist you further with this issue that you're experiencing. Please follow these troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still continues, please keep us posted.

All the best,
John

John
Roku Community Moderator
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