Channels & viewing

[LeiBreece_7]

I’m watching a series on the Roku app using my mobile phone. It’s not showing up on my continue watching section, but when I search for the series it doesn’t list episodes and when I select play on mobile device it takes me back to season 1 episode 1. How do I get to the section where you can choose Season and episode on your mobile device? Thanks for any help!

[RokuEuniceL]

Hi @LeiBreece_7,

Thanks for your first post in the Roku Community!

We value your inquiry and interest in learning about picking a specific episode using the Roku Mobile app. May we know what specific series you are trying to watch? We'd like to check if this has a second or more episodes. Also, on which specific channel are you streaming this on your Roku Mobile app?

We'll wait for your reply.

Best regards,

Eunice

[mab536]

Specifically, 2 Broke Girls doesn’t have episode options

[LeiBreece_7]

The frustrating part is the show I’m watching was letting me pick episodes and then all the sudden it stopped and I don’t know how to watch specific episodes now. 

[RokuERey]

@LeiBreece_7,

Thanks for getting back to us!

We've got your back and we're sorry for the inconvenience. 

Could you tell us the recent content you've watch and if this is also happening to all content that can be played via mobile?

Please keep us posted!

Thanks,
Rey

[BakeOffWatcher]

I am seeing this same behavior. I’m trying to watch Great British Baking Show and Celebrity British Baking Show on the mobile app version of Roku. 

[RokuTakashi]

Hi, @BakeOffWatcher

A warm welcome in the Roku Community.

We see that you're having an issue while streaming on the Roku mobile app and The Roku Channel, and we'd like to gather more details regarding this. Could you please tell us more about the issue you've encountered? Also, what troubleshooting steps have you attempted such as uninstalling the Roku mobile app, etc?

Please keep us posted.

Best wishes,
Kash

[BakeOffWatcher]

I hadn’t tried reinstalling but did so just now and don’t see any changes to the behavior. I did try on multiple devices but they are all Apple iOS.

For any of the British Baking Show versions (Celebrity, Great, An Extra Slice, etc.) it only shows the More like this list when I look at the Show Details instead of putting this on a separate tab and also showing the Episode list.

I had been seeing the episode list for Doc Martin but I don’t see it anymore, so I’m not sure what changed. I definitely used to see the episode list for any show that I opened but I just recently started rewatching GBBS and it has been like this since I restarted.

Note that I do like that when you are rewatching a show and move from one episode to the next, I love that it has been starting it at the beginning of the episode rather than where I left off, as that was usually at a place with just the credits left to see.

Thanks for any help. 

[RokuTakashi]

Thanks for providing such helpful information, @BakeOffWatcher

For us to further look into this issue, could you please provide us with the following:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Roku mobile app version
• Mobile device brand, model, and OS version.
• A photo or video clip referring to the issue,

Once we have this information, we'll be able to investigate this issue further.

Best wishes,
Kash

[LoveMyShows1]

I have been having the same problem for the past 7-10 days.  I have used the Roku app on my iPhone for a couple of years.  Suddenly there is no episode list for shows and this includes shows I have in my Save List.  They include Bones, Great British Baking Show, Home Improvement, Midsommer Murders, etc.  If I click play it starts playing a random episode (only one episode) and it does not roll forward to the next episode - which it did before.  If you go back and hit play again, it will just replay the same one episode again.  I don't even know what episode it is until it starts playing and I watch it.  (I could never use the Continue Watching option on my phone app, because mobile device was not a choice.  I would have to go back to my Save list and find the season and episode I was at.). Please help.