Yes I did. Emailed back and forth couple of times and initially they were trying to get me to do a whole bunch of stuff I had already done. Told them done it, didn’t work in lengthy email. Then today I get an email asking me to respond and if they don’t hear back they will close out ticket. I responded with previous email and basically said if they close ticket before fixed, close my account with the ticket. Lol. Like one person threat matters. We are definitely slaves to the machine.
I did, here is what she instructed me to do...but it didn't help
Log out of the discovery+ app on your Roku.
Uninstall the discovery+ app from your Roku.
Clear cache through your Roku.
a. Make sure “Home” is selected from the main menu. b. From the remote control, press the following buttons consecutively: "Home” 5 times + “Up” + “Rewind” twice + “Fast Forward” twice. c. It will take about 15-30 seconds to clear cache and restart.
Install the discovery+ app.
Launch the discovery+ app and sign in with your email and password.
If the issue persists, please reply back to this email.