I did, here is what she instructed me to do...but it didn't help
Log out of the discovery+ app on your Roku.
Uninstall the discovery+ app from your Roku.
Clear cache through your Roku.
a. Make sure “Home” is selected from the main menu.
b. From the remote control, press the following buttons
"Home” 5 times + “Up” + “Rewind” twice + “Fast Forward” twice.
c. It will take about 15-30 seconds to clear cache and restart.
Install the discovery+ app.
Launch the discovery+ app and sign in with your email and password.
If the issue persists, please reply back to this email.