Channels & viewing

[EMG5]

I would like to upgrade my Peacock Premium subscription to Peacock Premium Plus.  My Peacock account, and the customer service rep from Peacock, said I need to do this via my Roku device.  Roku ONLY gives me the option to cancel, not upgrade.  My subscription is through Roku.  Can anyone help??  

[atc98092]

You might need to cancel your subscription through Roku and instead subscribe directly with Peacock. But look at the subscriptions page under your Roku user account (https://my.roku.com) and see if it offers any upgrade method there. 

[Alex-Roku]

Hey @EMG5, we see you are looking to upgrade your Peacock TV subscription on your device and we are here to help! We can see that on our end that once logged into the Peacock TV channel, you can go to account settings by selecting "Account" from the profile selection screen. From here you can select "Change Plan" and be able to modify your Peacock TV subscription to Peacock Free, Peacock Premium, or Peacock Premium Plus. We hope this information helps, many channels on Roku are developed and maintained by the channel provider themselves. For more information about the Peacock TV channel's features and functionality, you'll want to contact Peacock TV support directly to inquire further. #HappyStreaming 

[MtCa]

Either I don't understand your instructions or it doesn't work.  I've tried through the Peacock website and my Roku account and can't get Premium Plus.

[Anonymous · Accepted solution]

Hi @EMG5

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,
Lianna

[Hodge53]

No option to upgrade.

[Anonymous]

Hi @Hodge53

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,
Lianna

[Gibbler]

Did you ever figure this out? I just went through taking 75 pics of the same tv screen with someone named Rico on Roku support and it was pointless!!! 

[Gibbler]

The only resolution is to cancel it through Roku and sign up a completely different account through peacock itself. Dumb…and irritating!

[cyanflow]

Worked perfectly right on my TV screen like you said. Thank you