Channels & viewing

[Gordy]

On my Roku Express device,  on the MLB channel,  it sometimes shows part of a game and returns to the homescreen.  Sometimes, it won’t even let me connect.  I’ve tried everything recommended, ie…uninstalling and reinstalling the channel, restarting the device using system restart, factory rest, you name it.  All the other channels work just fine.  What next?

[RokuArjiemar]

Hi! @Gordy,

Thanks for the posts. 

We would be more than happy to look further into this issue, Can you please follow these steps in order:

• Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
• Next, restart your device from Settings>System>System restart.
• Once your player starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[Gordy]

I’ve tried everything recommended.  Nothing works.  I’ve already contacted MLB