Channels & viewing

[Aguadilla]

I'm brand new to the Roku world, just installed it on one of my 3 tv's.  Found out how to access my Xfinity Live TV service but don't know how to choose the various channel numbers without having to continuously scroll until it finally reaches the channels I want.  

[Anonymous]

Hi @Aguadilla

Thank you for the post!

To navigate Xfinity TV channels on your Roku Express 4K+ with the Xfinity Live TV app, you can try the following steps:

• Launch the Xfinity Live TV app on your Roku by selecting it from your Roku home screen.
• Once the app is open, press the "OK" button on your Roku remote to bring up the Xfinity Live TV menu.
• In the menu, use the arrow keys on your remote to navigate to the "Guide" option and press "OK" to select it.
• This will bring up the Xfinity TV guide, which you can use to browse channels and see what's currently playing. You can use the up and down arrow keys on your remote to scroll through the channels, and the left and right arrow keys to move the guide forward or backward in time.
• To quickly jump to a specific channel, you can press the asterisk (*) button on your remote. This will bring up a channel search menu where you can enter the channel number or name.
• Alternatively, you can create a Favorites list within the Xfinity Live TV app to easily access your most frequently watched channels. To do this, navigate to the "Favorites" tab in the Xfinity Live TV menu and select "Add to Favorites" for any channels you want to add to your list.

I hope this helps you navigate the Xfinity TV channels on your Roku Express 4K+!


Warm regards,
Lianna

[Asdfg1212]

This does not help. We want to start at channel 002. Other bs is bs.

[RokuTakashi]

Hi @Asdfg1212,

A warm welcome to the Roku Community!

We would like to know more about how we can assist. Could you please tell us more about it so we can better understand the issue?

Your response would be much appreciated.

All the best,
Kash

[Sjsmith0918]

The Astros does not let you go to a channel.

[Sjsmith0918]

How do I quickly go to an xfinity channel using Roku without paging through each channel.?

[RokuJechealR · Accepted solution]

Hi @Sjsmith0918

Welcome to the Roku Community!

We understand you have an inquiry regarding a quick navigation to the Xfinity channel on your Roku device, and we're sorry to hear that the (*) button does not let you go to a channel.

We would happily investigate this issue further, but we need more details. May we know if:

• Are you encountering error codes or messages while pressing the (*) button?
• What troubleshooting steps you have already taken to resolve the issue?

Alternatively, you can create a Favorites list within the Xfinity Live TV app to easily access your most frequently watched channels. To do this, navigate to the "Favorites" tab in the Xfinity Live TV menu and select "Add to Favorites" for any channels you want to add to your list.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Sjsmith0918]

I would like to use Roku to go directly to an XFINITY stream channel without going through the favorites guide. For example, I am watching NBC and would like to go to the history channel. I do know how to set a favorite and navigate the favorite guide. I would like to go directly to the channel.

[Saffron19]

This does not help. Can't find "add to favorites" no matter what I do. Only see a way to add the specific program that is on the guide.

[RokuTakashi · Accepted solution]

Hi, @Saffron19 

Thanks for posting, and welcome to the Roku Community.

We understand your concern with managing your channel "favorites" with the Xfinity Live TV channels, and we're here to help you reach the right support to assist you further. 

Since you're managing the Xfinity Live TV channels, you may want to reach out to Xfinity Stream Support to be assisted further since this is an interface within Xfinity's app. Most channels on Roku are developed and maintained directly by the channel providers.

For more information, you can reach them at TV Help and Support | Xfinity by Comcast

We hope you find this information useful, and feel free to let us know if you have further concerns or inquries.

Best wishes,
Kash