Channels & viewing

[RokuTakashi]

Hi, @bohratom @bhonaker1 

Thanks for providing the information we requested.

Please take note that we have forwarded the details and your concern to the appropriate Roku team for further investigation. We will review this issue and work on a possible resolution to address it.

An update will also be provided once more details have been gathered from the team regarding the investigation's development.

In the meantime, your patience and understanding are greatly appreciated.

Best wishes,
Kash

[bohratom]

Just an update as my TCL Roku TV OS ver 14.0 is still not showing any preview thumbs on the home screen when the corresponding ICON is highlighted but I noticed on my brothers Roku TV he is running OS ver 14.1 and he does show the preview thumbs on his home screen.

[bhonaker1]

Is your brother's Roku TV from TCL?  If so, what model?   I will push TCL for an estimate on when they plan to release 14.1. 🫰

[RokuTakashi]

Hi, @bohratom 

Thanks for keeping us posted.

We'll provide an update to our team assigned to review and investigate this matter further.

In the meantime, we recommend checking for updates on your Roku TV to see if there is an available software update that can be installed to see if the preview of the Live TV will be available. 

To perform a software update, kindly refer to the instructions below:

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

For more information, visit this support article on How to update the software on your Roku streaming device

Keep us posted on what you find out.

Thanks,
Kash