Channels & viewing

[RokuTakashi]

Hi, @bohratom @bhonaker1 

Thanks for providing the information we requested.

Please take note that we have forwarded the details and your concern to the appropriate Roku team for further investigation. We will review this issue and work on a possible resolution to address it.

An update will also be provided once more details have been gathered from the team regarding the investigation's development.

In the meantime, your patience and understanding are greatly appreciated.

Best wishes,
Kash

[bohratom]

Just an update as my TCL Roku TV OS ver 14.0 is still not showing any preview thumbs on the home screen when the corresponding ICON is highlighted but I noticed on my brothers Roku TV he is running OS ver 14.1 and he does show the preview thumbs on his home screen.

[bhonaker1]

Is your brother's Roku TV from TCL?  If so, what model?   I will push TCL for an estimate on when they plan to release 14.1. 🫰

[RokuTakashi · Accepted solution]

Hi, @bohratom 

Thanks for keeping us posted.

We'll provide an update to our team assigned to review and investigate this matter further.

In the meantime, we recommend checking for updates on your Roku TV to see if there is an available software update that can be installed to see if the preview of the Live TV will be available. 

To perform a software update, kindly refer to the instructions below:

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

For more information, visit this support article on How to update the software on your Roku streaming device

Keep us posted on what you find out.

Thanks,
Kash

[RokuTakashi]

Hi, @bhonaker1 

Thanks for keeping us posted.

We'd like to review this one further and see how our team can investigate on the issue, and we would need your help.

To assist us in reviewing this matter further. can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Image referring to the issue.

Once we gather the details we've requested, our team can assist further.

We hope for your response.

Thanks,
Kash

[bhonaker1]

Model 55S455

Serial Number X012004D1NFK

Device ID S0JT62CD1NFK

OS Version 14,0

Tracker ID FK-008-323

There is no 'Channel Build Version'.  The icon on the home page is an Input, not a Channel (Live TV is the input name).  Image is simply the antenna (it used to include a live preview which is the issue, it's no longer there).

[bhonaker1]

One other note, your reply to @bohratom suggested a fix of a software update.  There is none available, I checked that first when it stopped working.

[bhonaker1]

An update.   The TV updated itself to 14.1 earlier this week (10PM CDT on 7 January).  The preview still doesn't work.

Report tracker says Software version 14.1.4, build 7709-CG

[bhonaker1]

I's been almost 6 weeks.  Is there any progress on this, Roku?

[RokuJharra-Q]

@bhonaker1

Appreciate you for the update! I’ve forwarded your concern to the appropriate team, and we will update you as soon as we receive any information. Thank you for your patience.

Best,
The Roku Community Team