Channels & viewing

[DML2]

I bought the Bible app for ,99 but it doesn't launch.  Do I have to wait to my payment processes? 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @DML2!

Thanks for reaching out and for letting us know about being unable to open the Holy Bible App. We'd be happy to provide further information about this and suggest some steps to help you.

We suggest the following steps to help you troubleshoot this app and see if you can access it successfully.:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Please let us know how it goes and we'll go from there.

Best regards,
Carly

[DRichards]

Help

[DRichards]

My holy Bible app don't launch. I have so e the system reset as described to the other person. The app still doesn't work.

[RokuJechealR]

Hi @DRichards,

Thanks for posting, and welcome to the Roku Community!

We understand that you're having trouble accessing the Holy Bible channel. Did you try the troubleshooting steps provided above by @RokuCarly?

Note: After removing a channel, the best practice is to restart the Roku to clear its memory before reinstalling it. Without the restart, you may not get a clean reinstall.

If the problem persists, keep us posted on what you find out.

All the best,
Chel

[DRichards]

Yes I have ...several times and Bible app will not open

[RokuCarly · Accepted solution]

Hi, @DRichards.

Thanks for keeping us posted and we appreciate your efforts in trying to troubleshoot this app. 

If this is the only app you are having this issue with, we would highly recommend directly coordinating this with the channel provider themselves as they manage and maintain their app on the Roku streaming platform independently. 

You may reach their developer here: One True Thing Support

We hope this will be sorted out soon.

Best regards,
Carly

[DRichards]

The app won't launch and when Attempting to contact the link that was proved to me....it keeps saying an error has occurred in the message ..I'm beginning to think Roku and this app is a headache

[DRichards]

It's not as much as the $1.06 but how do I just get. Refund.....I just wish people and companies would do what they say they are willing to do....not just take my money

[RokuCarly]

Hi, @DRichards.

Thanks for sharing your input. Please be aware that this app is being managed and maintained by the channel providers themselves independently. We highly recommend coordinating this directly with their Support team. 

You may also try this link: YouVersion Support

Best regards,
Carly