Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Hwak1976
Newbie

Hidden film is incorrect - plays other film

Jump to solution

The film titled Hidden is incorrect. It plays another Hidden film (play this to see: https://therokuchannel.roku.com/details/f9229bf7eafc5313a3c274d903c5856e/hidden?source=bing )

0 Kudos
1 Solution

Accepted Solutions
RokuCarly
Community Moderator
Community Moderator

Re: Hidden film is incorrect - plays other film

Jump to solution

Hi, @Hwak1976.

Greetings from the Roku Community.

Just wanted to update you that this reported content issue has been resolved. Feel free to reach out anytime you need help or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

0 Kudos
3 REPLIES 3
andyross
Roku Guru

Re: Hidden film is incorrect - plays other film

Jump to solution

I checked on ReelGood, and there are a whopping 15 movies/shows with the simple title "Hidden". It's no surprise there are mix-ups when databases from different services are merged for the Roku search.

hidden.jpg

RokuCarly
Community Moderator
Community Moderator

Re: Hidden film is incorrect - plays other film

Jump to solution

Welcome to the Roku Community, @Hwak1976!

Thanks for informing us about the wrong film playing in the movie Hidden. Rest assured that we will coordinate this with the team for further review and correction. 

Feel free to let us know if there's anything else you'd like us to address. We'd be more than happy to listen and take appropriate action.

Warm regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Hidden film is incorrect - plays other film

Jump to solution

Hi, @Hwak1976.

Greetings from the Roku Community.

Just wanted to update you that this reported content issue has been resolved. Feel free to reach out anytime you need help or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.