Channels & viewing

[RokuMary-F]

Hi @Lerpinator,

Thanks for the clarification,

Yes, please. For all users having an issue with Photo Streams crashing to the home screen. We sincerely appreciate everyone that will provide the required details I requested from my previous so that we can pass them along to our Roku engineering team who can look further into this issue and provide a resolution.

We look forward to your responses and gathering your details.


Best regards,
Mary

[dzba]

Working now!!! Thank you!!!

[RokuMary-F]

Hi @dzba,

Thanks for the update regarding accessing the Photo Streams.

We're glad to know it's working now. Please let us know if there are other related issues that we can further take a look at!

Thanks for using our services.


Best regards,
Mary

[LindsD]

This worked for me! Thanks! 

[Bob64]

We are having the same issue and have tried all recommended remedies. Photo stream comes up and flips right back to the Home Screen. Please help! 

[ronakiyama]

What was the solution to the Roku photo streaming app crashing for the 2 people that said solution worked for them

[embee]

Hi, @Lainerst17 and @LindsD --Just confirming, what was the fix that worked for both of you? The thread reply stream doesn't make it clear what you were commenting on specifically.

I've since unplugged my Roku tv for 2 minutes, and it doesn't fully crash, but it also only goes to a black screen.... Progress? But not ideal!

Going into the Roku photo stream app from the home screen, the app/channel loads and displays my album properly now (instead of also crashing)... Not sure what's up!

[embee]

Hi @LindsD : you said something worked for you--what steps did you take? Thank you!

[Bob64]

It’s still not working for us. We have tried everything recommended. When we click on the Photo Stream tile, it blips on and then off very quickly taking us back to the original screen. 

[jm000bluesky]

Hello,

I am having the same problem. The app won't load despite checking for updates, removing/reinstalling app, etc. Worked fine yesterday but will not load today.

TCL Roku Model: 40FS4610R

Serial Number: 2N0012155471

Device ID:  2R6511155471

Software Version: 11.5.0 build 4312-08

This occurs on the Photo Stream Channel. Version 1.44 build 261a5151

Tracker ID: 71-124-633

Steps to Recreate the Issue: Click on Photo Streams channel and it will not load.