Channels & viewing

[ThomF]

I'm having this same problem. Has it been resolved? It's frustrating.

[RokuERey]

Hi @ThomF,

Greetings from the Roku Community!

We'd like to be of support to here and thanks for sharing your experience about this.

Could you tell us how long have you been using this and when did you start experiencing the issue?

In addition, kindly elaborate on the exact issue you're experiencing. Are you able to load up the channel and able to stream for a certain time or does it kick you back to the home screen when trying to access it?

Please tell us more about this so that we can further assist you.

Regards,
Rey

[ThomF]

Thanks, Rey,

I have a Roku Model 4200X device. I have a 16GB Samsung EVO storage card in the Roku.

For the last week or two, when I attempt to launch Haystack the channel pauses. I hear some sound, but choppy, and it stays on the launch screen--doesn't move into the normal screen with the various news stories. If I let it sit for a minute or so, my Roku will restart.

Prior to this, Haystack has always launched perfectly.

I occasionally have a similar issue with the YouTube channel--it doesn't always load initially and only provides choppy sound. But I've always been able to get past that point. Occasionally I have restarted Roku and then the YouTube channel, which then always works fine.

[Grendel]

I get no picture and that intermittent sound on Haystack News and then my Roku will restart but I found that until I restart it, the Haystack News channel problem starts to infect all the other channels with that same interrupted sound problem. Somebody in this thread said they had build 2.8. I still have build 2.7 and I've tried a hard Reboot several times and when I go to Haystack to update it tells me it's up to date and Roku tells me the software is up to date so there's nowhere to update it. It affects all the rest of the channels. I have to constantly restart my Roku box if I ever go to the Haystack News Channel. I know it's the channel because if I don't go to that channel then the rest of the channels work fine. IT'S THE CHANNEL.

[ThomF]

Last night, I was able to load and watch Haystack News without an issue. I wonder if the problem has been fixed. I know that one time doesn't really answer the question. I'll try again this evening and over the weekend.

I like the news service; hopefully this issue won't persist.

[Longhorn1955]

I don't know if this was tried or not not after doing all the updates, uninstall, reinstall, turn off, turn on with no success, I finally just unplugged the TV at the outlet for about 30 seconds and plugged it back in. Now Haystack works. 

[ThomF]

It's now working for me about every other time. Still buggy. I wonder if Haystack is getting reports of this issue, and is trying to resolve it...

[Grendel]

You're not a streaming expert except in your dreamworld.  Your suggestions fixed nothing.  It's been at least two months since this began.  If Roku doesn't get this fixed, I'll just start using my free box I got from Xfinity. So I won't be using the Roku box anymore and I won't be seeing any of the ads on Roku. I bet that with my Xfinity box it works. Haystack news affects the other channels. If you turn on the Roku box and the first thing you go to is haystack news, then the rest of the channels don't work right either. The only solution is to restart the system again and again and again. Why would I keep using my Roku box when nobody at Roku has any solution to the problem? Either fix it or I'll use another device.

[ThomF]

Re: Haystack News Channel Not Working

You're not a streaming expert except in your dreamworld.  Your suggestions fixed nothing. 

Grendel: I'm not sure who you are directing this note to, but I didn't provide any suggestions--only reported that I continue to have periodic problems using Haystack, which I find disappointing. I share your pain, I guess. I don't know if this is something that Haystack needs to address, or Roku. In any case, I wish it would get fixed.

That said, it's been a bit more stable for me as of late...

[RokuJanadeeK · Accepted solution]

Hi Community users!

We understand your frustrations regarding this issue with the Haystack News Channel. We appreciate all the steps you have taken in an attempt to fix the issue.

If the issue persists even after all the troubleshooting, it could be an issue that needs to be addressed by the channel provider itself. They are the best ones who can provide further information regarding their channel's availability and functionality on the Roku platform so we recommend reaching out to them directly.

Let us know if you have further inquiries.

All the best,
Janadee