Channels & viewing

[RandiT05]

I just added discovery plus and after I set up my payment info its asking for a roku pin, I never had 1 and when I try to make a new 1 it wont save 

[Michelle3]

You probably don’t have the correct PIN code.  Maybe you should do these steps:

1. Remove the app.  
2. Settings > System > Power (if not applicable, skip to the next step) > System Restart.  
3. Reinstall the app once the device is restarted.

~ Jordan 

[makaiguy]

@RandiT05-

If it really is a Roku PIN being requested, you can create or reset a PIN value after logging into your account at https://my.roku.com. You can then choose when the PIN is to be required, such as before it will allow any subscription or purchase to be made on your account, or before installing a channel.

Some Roku web pages with input forms don't adapt to small display screens very well.  If you are having trouble saving the PIN when using a phone or tablet, try switching from portrait (vertical) to landscape (horizontal) orientation, or vice versa.  You may have better luck, if your mobile web browser supports it, by setting it to access your account in full desktop mode, or just using a desktop or laptop computer.

[DBDukes]

@RandiT05 

First, we need to check a couple of things.

It sounds like you subscribed via Roku, rather than directly to Discovery Plus. So, log on to https://my.roku.com and then go to the Manage your subscriptions page. Do you see a subscription there?

If not, you do not have a subscription via Roku. Let us know if that's the case, and we can help with dealing with a direct subscription (how I subscribe) as opposed to a Roku Pay subscription.

If there is a subscription, then you should be able to use the app easily, as it should automatically log in to the app.

Let us know how you are subscribed, and we can proceed from there, as the next steps can vary greatly.