Channels & viewing

[Mickeymouse65]

Since Global TV updated their app, the live stream option continually freezes and buffers every few seconds, I've uninstalled and reinstalled hasn't helped, anyone else having this issue or knows a fix. Very annoying to say the least.

[RokuNimfa-C]

Hi @Mickeymouse65, 

Welcome to the Roku Community. 

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. 

If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

If the issue persists, we suggest reaching out to Global TV Support directly to report the issue and share your feedback about the outcome of their update on the channel. Channels on Roku are maintained by the channel developer themselves. 

Please let us know if there is anything else we can assist you with.


Regards, 
Nimfa

[Kilroy902]

I am having the same issue after their recent update. Every 10 seconds or so it buffers for a second or two. Unusable. Did your issue resolve?

[RokuNimfa-C]

Hi @Kilroy902, 

Thanks for your post. 

We're sorry to hear that you are also experiencing the issue on your end. Have you tried the suggested steps above to see if it helps resolve the problem that occurs? 

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

If you have any further questions or concerns, please don't hesitate to reach out.


Regards, 
Nimfa