Channels & viewing

[rgwhitaker]

I recently purchased a Streaming Stick 4K.

When I'm in the Live TV on the Roku Channel, the Recents tab shows nothing, even after watching several different channels.

I had the previous streaming stick and Recents worked fine--sometimes delayed, though.

Did Roku disable the Recents feature?

My software version is 13.1.4 Build 1510-E6.

[Dbdalt]

I just bought my Roku TV. I see all the channel groups, like ALL CHANNELS, FAVORITES, and RECOMMENDED. But the group for recent channels I have viewed, do not populate in the RECENTS group. It has been a couple weeks and the group does not populate. I have a Hisense model 6Series-50 with Hardware ID L201X. HELP!

[RokuCarly]

Hi, @rgwhitaker @Dbdalt.

Greetings from the Roku Community!

Thanks for letting us know about this. We'd be happy to share some troubleshooting steps to help you resolve this. 

Have you tried rebooting your Roku device's system to see if the Recent category on the Live TV guide reappears?  To do so, navigate to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

Keep us posted on how it goes and we'll go from there.

Best regards,
Carly