Channels & viewing

[janrenee77]

For the last two days, the frndly tv app has not worked. What's the problem?

[Melissaf]

My friendly won't work either. Even on our roku TV. Its been weeks !!! Yours working yet ???

[RokuKariza-D]

Hello @Melissaf

Thanks for the post.

Could you tell us specifically what happens with the Frndly TV app? In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: Navigate to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if there's any difference after.

All the best,
Kariza

[Melissaf]

It says roku can not keep up channel ge channel. Both our roku TV and our roku with the box thing. We even spent 40 on a new roku box thing 

[Lbsw83]

Mine is saying the same thing roku can’t keep up please change channel has anyone found out how to resolve this yet?

[RokuDanny-R]

@Melissaf @Lbsw83

Thanks for the posts.

Have you tried the troubleshooting steps that @RokuKariza-D provided in her previous post?

Please keep us posted what you find out.

Thanks,
Danny

[emaw]

If you look on computer it shows we have paid but when I go to app on TV is says need subscription  When I go to settings it says I already have account.  What's up.  This started yesterday.

[RokuKariza-D]

Hello @emaw

I hope you're doing well.

Please see my suggestion in my post above. It may resolve the issue you're experiencing with Frndly TV.

Keep us updated!

All the best,
Kariza

[Savannariannaid]

I have Uninstalle friendly  tv and restarted  my roku tv then reinstall  and it still not working.

[DavidDCSA]

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@Savannariannaid wrote:

I have Uninstalle friendly  tv and restarted  my roku tv then reinstall  and it still not working.

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I cannot get it to work from a web browser, I think they have a problem