Channels & viewing

[MasonNeck]

I've been restarting all morning.  9 times so far since 7 am.  I've removed the app and then reinstalled and it doesn't fix the problem.  It streams for about 15 -20 minutes then it gets stuck and you have to exit and start again.  

When will this get fixed?

[RokuJechealR]

Hi Community users,

Thanks for posting to the Roku Community!

We understand you are having trouble streaming on your Roku device on the Fox News channel, and we appreciate the steps you took to resolve it.

We would like to know how to identify and resolve playback issues and recommend starting here to troubleshoot channel issues.

Follow these steps in order:

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Note: After removing a channel, the best practice is to restart the Roku to clear its memory before reinstalling it. Without the restart, you may not get a clean reinstall.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[silviabarrett]

Is anybody trying to fix this?  Very annoying.

[stratt22]

How do you do this?

[Mm51]

Reinstall did not fix issue.

[jenlan13]

Where do we send the information on our device? So sick of the app freezing. The ONLY app that does this!! 

[RokuJechealR]

Hi @Mm51,

Welcome to the Roku Community!

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting.

If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

We also suggest restarting from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[RokuJechealR]

Hi @jenlan13,

Thanks for the first post to the Roku Community!

You can post or reply on the thread with your device information, the details of the issue, and the steps you took to resolve it.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

All the best,
Chel

[Paulglantz]

yea , did all the above delete app , restart , put app back , still freezes , goes back to screen saver , been acting up last couple of days  

[Paulglantz]

then gives 33% spin, then commercial break in progress freeze