Channels & viewing

[RokuJohnB]

Hi @MissVickie24,

Thank you for posting here in the Roku Community!

We appreciate the information that you have provided to us, and we'd like to get additional details regarding this problem that you're having with the Fox News channel. May we know what troubleshooting steps you have taken so far?

We'll wait for your response.

Thanks,                                                                                                                                                      John

[MissVickie24]

It was working good until about a week or so ago.  I did all the previous suggestions mentioned in the above posts.

[MissVickie24]

Hi I am curious if Roku has fixed this issue for you, since you had asked for a solution 3 weeks ago.  I have the same problem and was wondering if they did anything for you yet?

THanks

VIckie

[SD_Helotes]

Nope! It still just spins and gets to 13% and hangs there. Never getting to FoxNews Go. I have called AT&T and disabled firewall and nothing helps. It is something to do with Roku and Fox News Go.

[SD_Helotes]

I have never gotten anything back from Roku after posting this other than asking me to provide information on device. Please let me know if they contact you by posting on here. Thanks!

[DJTho]

I'm having similar problems and finally got to the point where the app won't even load.  I've uninstalled and reinstalled the app twice.  Each time it appears to function in limited (no provider) mode, but as soon as I attempt to login to my provider, the app crashes and then fails to launch again. The app works fine on my Amazon Fire stick, so it has to be some bug with the combination of Roku hardware and the Fox News app.  Pretty poor support response from Roku to expect the customer to play middleman with developers of an app failing specifically on the Roku platform.

[Marksman]

I am having the same issue as others here have described but only on my Samsung TV.

On the Sony TV the fox news app works perfectly.

Both are using recently purchased new Rocu sticks.

Could this possibly be related to the brand of the TV?

[Rjsolo1952]

The original post in this thread was back in 2023 and Roku has not found a fix or gotten the FOX people involved. Very annoying and a waste of my time.  Some days nothing works.  Same problem on multiple TVs.l with Roku boxes.   No issue using an Apple box. 

[DPP1]

Agree!  Roku needs to step up to the plate and have the moderators stop wasting our time with troubleshooting.  It is not a problem isolated to a handful of users.  It is system wide.  Read all the posts moderators!  Wake up and do something Roku!

[Koontzie1943]

Why won't fox news channel not open? It goes to 13% and then freezes. I get the channel on my other roku tv. Please fix, so frustrating!!!