Channels & viewing

[rocuucor]

March 21, 2024

FOX NEWS APP NOT LOADING ON ROCU HISENCE TV, AGAIN, INCLUDING OTHER LARGE MEWS SOURCES SUCH AS CNN

[RokuTakashi]

Hi, @rocuucor

Thanks for reaching out to us for support, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd be more than glad to assist. For this issue, we'd like to recommend the troubleshooting steps we have forwarded above this thread to resolve the issue at hand. 

We hope that works.

Best wishes,
Kash

[DJTho]

Kash,

If you read back through the history of this thread, you should note that a number of individuals have followed the "uninstall-restart-reinstall" steps without success.  If Roku is unable to reproduce the problem with the information provided by a large pool of customers and the recommended troubleshooting steps are not producing positive results, then Roku should be engaging with the application developer (Fox News) directly rather than deflecting that responsibility to their customers.  If the app is buggy on the Roku platforms and not on Amazon Fire platforms, then Roku would seem to be the failing variable.  Either work with the app vendor to resolve the issue or stop allowing it to be installed on Roku devices.  One will generate positive customer feelings, the other would at least eliminate customer dissatisfaction as there would be no expectation that the app would function.

[mmears1]

Exact same issue.  Roku's ONLY response ... contact Fox News.  Yeah, that'll work. Useless.

[mmears1]

CLEARLY THIS REMAINS AN ONGOING ISSUE.  Here's a thought.  How about ROKU CONTACTING FOX NEWS and maybe FIXING THIS ANNOYING PROBLEM.  THAT would be ACTUAL assistance!!!

[Brigitt1]

Maybe we all ditch Roku for another device,  I use fire stick on my t.v. in Panama. No problems w it there

[RokuArjiemar]

Hello Community Users!

Thank you for bringing this to our attention. We understand that you are unable to play the Fox News channel on your Roku device. We are here to assist you.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[Brigitt1]

Nobody has time for this !! Ridiculous!

[Brigitt1]

Same exact thing happening over here !!

[RokuJohnB]

Hi @Brigitt1,

Thank you for keeping us posted here in the Roku Community!

We apologize for the inconvenience, and this is not what we aim for. We'd love to know more about the issue that you're having with the Fox News channel. Could you please provide the following information that @RokuArjiemar provided above? In addition, what troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John