Channels & viewing

[RokuCarly]

We're grateful to have you here in the Roku Community, @chrismore!

We sincerely regret to hear about the experience with the app. We'd like to know more about your concerns so we can provide you with an accurate resolution.

Kindly specify the issues you have been experiencing within the app so we can offer some troubleshooting methods to help you get back on streaming. 

Please be also aware that the channel provider, FoxNews App, is the one who provided, maintained, and updated their app on the Roku streaming platform. In the meantime, you can try to highlight the app and press the star* button on your remote to help you update it. 

We'll be looking forward to your response as we are more than eager to find you the best resolution possible. 

Best regards,
Carly

[Blink182rfl]

It's been going on for a little over a month now where we can get into the app, but when you click watch now,  it loads to 13% and sits there.  Never comes on.

[DPP1]

Same story here.  I contacted Fox News like Roku suggested, but Fox never responded.

[RokuCarly]

A warm welcome here in the Roku Community, @Blink182rfl.

Thank you for raising your concern with us. No worries. We're here to find you the best resolution possible.  

Before proceeding, may we know if this is an isolated case within the Fox News Channel alone? Does following the steps on How to resolve a channel playback issue help you?

Let us know so we can provide you with an accurate resolution. We'll be waiting!

Best regards,
Carly

[DPP1]

Yes, I have done all the troubleshooting in your article several times.  It has not helped. Yes, it is isolated to Fox News.  A previous Roku moderator told me it is not a Roku problem and to contact Fox News directly as Fox maintains the app.  Fox does return calls.  Based on all the Roku users having the same issue (never loading), I would have expected Roku to contact Fox directly, and not send me on a wild goose chase.

[BOOBOO8675]

Same here, loading stuck at 13%, I delete app then reinstall, that works sometimes.

[Jeannemalone]

Once you enter the code it says you have been successful but the APP on ROKU never opens?  I tried deleting the APP and uploading it trying again to sign in with new codes but the APP is not opening. It opens on my computer, cell and iPad but none of my ROKU devices

Jeanne 

Easjeanne@aol.com 

[Jeannemalone]

I deleted apps on 2 ROKUS and the same thing happens. Entering code, then says it was successful and never loads. Then I click on the APP and it stops loading at 13 %

[Jeannemalone]

I deleted the APP, reinstalled, used the code , it said successful but does not load. Then I click on APP and on both ROKUS it stays stuck on 13%

[Lights]

Same here, you enter the code it says you have been successful but the APP on ROKU never opens. I tried deleting the APP and uploading it trying again to sign in with new codes but the APP is not opening. It does not work on any of my 7 ROKU devices.